Salesforce, the world's leading CRM provider, has launched Agentforce 2.0, an advanced digital labor platform designed to empower businesses with a limitless workforce of AI agents. This new version enhances the platform with a suite of new capabilities, including:
Expanded Skill Library & Integrations: A new library of pre-built skills and workflow integrations allows for rapid customization and deployment of AI agents across various departments.
Slack Integration: Agentforce 2.0 now integrates seamlessly with Slack, enabling employees to collaborate with AI agents directly within their preferred communication channel.
Enhanced Reasoning & Retrieval: Advanced reasoning and retrieval augmented generation (RAG) capabilities enable agents to deliver more precise answers and orchestrate actions in response to complex, multi-step inquiries.
Agentforce 2.0 addresses the growing need for businesses to augment their workforce with intelligent AI solutions. Traditional AI copilots often struggle to provide accurate and actionable responses to complex requests, hindering productivity and efficiency. Agentforce 2.0 overcomes these limitations by delivering autonomous AI agents that can reason over data, tap into workflows and take proactive actions on behalf of employees.
Key Benefits of Agentforce 2.0:
Streamlined Operations: Automates repetitive tasks, freeing up human employees to focus on higher-value activities.
Improved Customer Interactions: Enables more personalized and efficient customer service experiences.
Increased Productivity & Efficiency: Boosts overall business productivity and operational efficiency across departments.
Unlocking New Growth Opportunities: Enables businesses to scale their workforce and explore new avenues for growth.
Agentforce 2.0 aims to revolutionize how work gets done by seamlessly bringing together AI, data, apps and automation with human teams. This powerful platform positions Salesforce as the leader in digital labor solutions, enabling businesses to build a truly limitless workforce and transform their operations.
Ready to unleash the power of AI agents in your organization?
Contact Nubis today to learn more about Agentforce 2.0 and how it can transform your business.
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