Service Cloud with the Intelligence of
Salesforce Einstein
We help organizations in today's competitive business landscape, in delivering exceptional and efficient customer service.
Our Services for End Customers
Specializes in cutting-edge solutions for digital transformation. Helping organizations harness the full potential of success in an ever-changing digital era.
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Empowering Exceptional Customer Experiences with Nubis and Salesforce Service Cloud
Nubis empowers organizations to deliver exceptional customer experiences by harnessing the power of Salesforce Service Cloud and Einstein AI. We focus on streamlining workflows, boosting agent productivity and exceeding customer expectations.
Salesforce Einstein is a transformative suite of AI tools seamlessly integrated within the Salesforce platform. By leveraging sophisticated machine learning algorithms, Einstein empowers businesses to extract actionable insights from vast data sets, enabling data-driven decision making and optimized operational efficiency.
What sets us apart?
Our method for delivering this service
Our dedicated team will collaborate with you to customize an AI solution that caters to your unique needs and delivers measurable results. Our approach is data-driven, ensuring that the solution we create is not only innovative but also practical and effective. We will leverage the latest advancements in AI technology to build a system that enhances efficiency, improves decision-making and ultimately delivers measurable results.
Enhanced Efficiency
Our assistance leads to noticeable enhancements in agent productivity and decreased case resolution durations.
Customer Satisfaction Boosted
By providing outstanding service experiences, we cultivate customer loyalty and satisfaction.
Utilizing Data for Optimization
Our assistance involves harnessing vital customer data insights to enhance your service operations and guide informed strategic choices.
Empowered Agents
Our agents are provided with
AI-powered insights and recommendations to boost confidence and improve decision-making.
Einstein for Service
01
Improved Case Classification
By utilizing historical data, we automate case categorization to assign them to the most suitable agents, leading to quicker resolutions.
02
Intelligent Case Routing
Our system optimizes resource allocation by directing cases to agents who possess the most relevant expertise and have available capacity.
03
Real-Time Answer Recommendations
We provide agents with immediate suggestions of relevant knowledge articles, enhancing first-call resolution rates.
04
Improved Communication
We create draft email responses to ensure swift and consistent customer interaction, ultimately saving valuable time for our agents.
05
Personalized Next Best Actions
Utilizing AI-driven recommendations to guide agents towards the most efficient steps for resolving cases.
06
Collecting Customer Insights Actively
By gathering feedback from different sources such as email and social media, we can detect and resolve issues before they escalate.
Why Choose Nubis
Choose Nubis for Service Cloud powered by Salesforce Einstein to elevate your customer service with AI-driven insights and automation. Our expertise ensures seamless implementation of Einstein’s intelligent features—like predictive recommendations and automated workflows—helping your team resolve issues faster and deliver personalized experiences. With Nubis, you gain a partner committed to maximizing Service Cloud’s capabilities, boosting efficiency and enhancing customer satisfaction.
